top of page

RESUME

LinkedInLogo.png
Click here to view my LinkedIn Profile

Please take a moment to check out my resume below or my LinkedIn profile to discover more about my background, skills, experience, education, and professional certifications.

Vertical Graphic of Resumes on a Desk with a Small Plant and a Pair of Eyeglasses

PROFESSIONAL
SUMMARY

BACKGROUND

I am a certified Solutions Architect with 25+ years of experience in learning and development, project management, and communications across corporate, academic, and nonprofit realms.

 

Proven, award-winning expertise in aligning technology solutions with organizational objectives, ensuring optimal functionality.

 

Committed to driving efficiency and excellence through innovation and collaborative leadership.

 

Passionate about leveraging technology to enhance learning experiences and achieve strategic goals, all in service of the greater good.

AREAS OF EXPERTISE

  • Learning Management System administration

  • Problem-solving

  • Critical/analytical thinking

  • User engagement

  • UX/CX

  • Digital accessibility

  • Project management

  • Situational leadership

  • Risk management

  • Case management

  • Stakeholder communication

  • Quality assurance

  • Process improvement

  • Reporting/data analytics

  • Basic HTML

SOFTWARE

  • Cornerstone OnDemand Core and Learning

  • Monday.com

  • ServiceNow

  • FreshService

  • Skillsoft/Percipio

  • SAP SuccessFactors

  • Canvas

  • Blackboard

  • Adobe Photoshop

EDUCATION

WASHINGTON UNIVERSITY IN ST. LOUIS

  • Doctor of Philosophy, Dramatic/Comparative Literature, 2011

  • Master of Arts, Drama, 1996


ABILENE CHRISTIAN UNIVERSITY

  • Bachelor of Arts, Theatre, 1993

  • Bachelor of Arts, English (University Honors), 1993

WORK
EXPERIENCE

SOUND PHYSICIANS

Talent Management System Administrator

Recruiting & People Development Division

May 2024 - Present

  • Developed and implemented system-wide strategy and functionality/design solutions in support of corporate training and performance priorities for global instance of Cornerstone OnDemand LMS (Sound Institute), serving 7,000+ end users, in accordance with industry/vendor/enterprise standards.

  • Standard and custom reporting, data analytics, and dashboards.

  • Audited and standardized security roles, naming conventions, email administration, organizational unit hierarchy, learning administrator training processes, and support case management.

FIRSTBANK

Learning Management System Specialist (Contract)

Training Division

December 2023 - Present

  • Development, implementation, and launch of custom page solutions for corporate DEI programs in the Talent Advantage LMS portal (Cornerstone OnDemand).

  • Supported redesign and reconfiguration of corporate intranet page structure.

MAXIMUS

Learning Management System Architect/Senior Specialist

Human Resources/Learning & Organizational Development

October 2022 - November 2023

Certified CSOD System and Learning Administrator

  • Developed and implemented system-wide strategy and functionality/design solutions in support of corporate Shared Learning Model for global instance of Cornerstone OnDemand LMS (myLearning), including management of Skillsoft/Percipio content and integration, serving 57,000+ end users and an international network of 300+ LMS administrators, in accordance with industry/vendor/ enterprise standards.

  • Standard and custom reporting, data analytics, and dashboards.

  • Audited and standardized security roles, naming conventions, email administration, organizational unit hierarchy, learning administrator training processes, support case management, and migration of corporate Business Unit/project learning content and training frameworks.

myLearning Governance Board

  • Developed, documented, and implemented strategic plan for enterprise LMS optimization and learning technology standards/best practices.

Special Projects

  • Human Resources Onboarding, HR Spotlights, The Corner Stone global LMS administrator engagement initiative, PRISM LGBTQIA+ Employee Resource Group Launch Steering Committee.

  

U.S. BANK

Senior Learning & Performance Support Analyst

Human Resources/Global Learning Services

September  2017 - October 2022

Agile Team Leader

  • Project management and LMS administration for virtual learning needs of Bank business lines – Mortgage Servicing, Technology Operations Services, 24-Hour Banking, Equipment Finance, Corporate & Commercial Banking, Law, Strategy, Transformation & Corporate Affairs, and Diversity, Equity & Inclusion. 

  • Standard and custom reporting, data analytics, and dashboards.

Subject Matter Expert

  • Case management standards/best practices, ServiceNow, Deque University accessibility liaison.

Special Projects

  • Developed and implemented CSOD LMS strategies and training delivery impacting 77,000+ end users across the Bank: New hire onboarding, orientation, and mentorship, DEI/accessibility, training remediation, third-party content access, virtual conferences, and CX software transitions. 

Awards​

  • Gold Shield Award (2022)

  • Silver Shield Award (2019)

  • Bronze Shield Award (2020)

UNIVERSITY OF NORTHERN COLORADO

Adjunct Professor of Theatre in Film & Production Dramaturg

School of Theatre Arts & Dance

August 2005 - May 2019

  • Productions: The Tempest, Heartbreak House, Amadeus, The Merchant of Venice, Twelfth Night, or The Gunfight at the Illyria Corral, Queen Lear, Private Lives, Once in a Lifetime, Major Barbara, A Midsummer Night's Dream, and The Imaginary Invalid.

SIGMA-ALDRICH/MILLIPORESIGMA

Learning Management System Administrator

Environmental Health & Safety Division

March 2015 - April 2017

  • Coordinated and maintained e-learnings, live instructor-led trainings, and corporate meetings for global audience of 27,000+ users, assisted conversion of Sigma legacy LMS content (SAP SuccessFactors) to Merck KGaA MyLearning platform, and managed all aspects of Leading Safety Excellence Workshop (impacting 3,000+ EHS managers worldwide over the course of 12 months).

ARKANSAS REPERTORY THEATRE

Content Creator, Educational Outreach and Marketing

November 2013 - February 2018

  • Created online and print content related to the 2013-2019 production seasons for educational study guides, email marketing, season brochures, and company website.

  • Study Guides: Les Misérables, Memphis, Wait Until Dark, Elf, The Whipping Man, Mary Poppins, The Little Mermaid, Peter and the Starcatcher, The Bridges of Madison County, Spamalot, The Crucible, A Christmas Story, The Heart is a Lonely Hunter, The School of Lies, The Gift of the Magi, The Call, and Mamma Mia!

UNIVERSITY OF ARKANSAS AT LITTLE ROCK

Visiting Assistant Professor of Theatre Arts

August 2013 - May 2014

  • Courses: Theatre History I & II, Introduction to Theatre and Dance, and Theatre Production.

TARRANT COUNTY COLLEGE - NORTHEAST CAMPUS

Adjunct Professor of Musical Theatre

January 2013 - May 2013

MOUNTAIN VIEW COLLEGE

Adjunct Professor of Humanities, English Composition, and Theatre

August 2012 - May 2013

ALABAMA SHAKESPEARE FESTIVAL

Dramaturg

Southern Writers' Project

May 2012 - May 2013

  • Productions: Concessions and Alabama Story.

NOKIA

Communications Specialist

North American Community Involvement Division

November 2006 - July 2008

  • Curated online and print content for internal and external communications in support of CI programs throughout North America (US, Canada, and Mexico): Charitable giving, employee volunteerism, matching gifts, education/youth development, and special event coordination.

SUNY COLLEGE AT ONEONTA

Lecturer of Theatre

August 2004 - May 2005

  • Courses: Theatre History I & II, Play Analysis for the Stage, Acting I, Theatre Production, and Theatre Appreciation.

TENNESSEE REPERTORY THEATRE/NASHVILLE REPERTORY THEATRE

Production Dramaturg/Playwright

July 1999 - May 2004

  • Productions: Cyrano de Bergerac, Romeo and Juliet, A Streetcar Named Desire, The Taming of the Shrew, Dracula: The Case of the Silver Scream, Who's Afraid of Viriginia Woolf?, and The Diary of Anne Frank.

ST. LOUIS COMMUNITY COLLEGE - MERAMEC

Instructor of Theatre

August 2001 - May 2002

  • Courses: Introduction to Theatre.

CERTIFICATIONS
AND RECOGNITION

CORNERSTONE ONDEMAND (CSOD)

GOOGLE/COURSERA

 

PROJECT MANAGEMENT INSTITUTE

  • CAPM® – Certified Associate in Project Management – In Process

HRCI/COURSERA

  • HRCI Human Resource Associate Professional Certificate – In Process

 

IE UNIVERSITY/COURSERA

  • The Journey to Diversity, Inclusion and Belonging Specialization, In Progress

DEQUE UNIVERSITY

  • Accessibility Fundamentals - Disabilities, Guidelines, and Laws, 2022

  • Overview of the ADA: Basic Concepts, 2022

  • Section 508: Fundamentals of the Law and Technical Standards, 2022

  • Basic Web and Document Accessibility for Content Contributors, 2022

  • Designing an Accessible User Experience, 2022

  • Accessibility Program Management, 2022

  • Customer Service for People with Disabilities, 2022

  • Serving Customers with Disabilities, 2022

  • Disability Etiquette Basics, 2022

  • Effective Communication, Part 1: Communicating in Person, 2022

  • Effective Communication, Part 2: Remote Communication, 2022

bottom of page