PROFESSIONAL
SUMMARY
BACKGROUND
I am a dynamic, versatile solutions architect with over 25 years of experience in learning and development, communications, and project management within corporate, academic, and nonprofit sectors.
Dedicated to supporting and amplifying institutional and community values and culture: diversity, equity, inclusivity, accessibility, dignity, integrity, teamwork, collaboration, innovation, curiosity, and
imagination – all in service of the greater good.
SKILLS
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Learning Management System administration
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Problem-solving
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Critical/analytical thinking
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Public speaking
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User engagement
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UX/CX
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Project management
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Situational leadership
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Risk management
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Case management
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Stakeholder communication
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Quality assurance
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Process improvement
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Reporting/data analytics
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Basic HTML
SOFTWARE
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Cornerstone OnDemand Core and Learning
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Monday.com
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ServiceNow
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SAP SuccessFactors
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Canvas
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Blackboard
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Adobe Photoshop
EDUCATION
WASHINGTON UNIVERSITY IN ST. LOUIS
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Doctor of Philosophy, Dramatic/Comparative Literature, 2011
WASHINGTON UNIVERSITY IN ST. LOUIS
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Master of Arts, Drama, 1996
ABILENE CHRISTIAN UNIVERSITY
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Bachelor of Arts, Theatre, 1993
ABILENE CHRISTIAN UNIVERSITY
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Bachelor of Arts, English (University Honors), 1993
WORK
EXPERIENCE
MAXIMUS
Learning Management System Architect/Senior Specialist
Human Resources/Learning & Organizational Development
October 2022 - November 2023
Certified CSOD System and Learning Administrator
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Developed and implemented system-wide strategy and functionality/design solutions in support of corporate Shared Learning Model for global instance of Cornerstone OnDemand LMS (myLearning), including management of Skillsoft/Percipio content and integration, serving 57,000+ end users and an international network of 300+ LMS administrators, in accordance with industry/vendor/ enterprise standards.
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Audited and standardized security roles, naming conventions, email administration, organizational unit hierarchy, learning administrator training processes, support case management, and migration of corporate Business Unit/project learning content and training frameworks.
myLearning Governance Board
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Developed, documented, and implemented strategic plan for enterprise LMS optimization and learning technology standards/best practices.
Special Projects
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Human Resources Onboarding, HR Spotlights, The Corner Stone global LMS administrator engagement initiative, PRISM LGBTQIA+ Employee Resource Group Launch Steering Committee.
U.S. BANK
Senior Learning & Performance Support Analyst
Human Resources/Global Learning Services
September 2017 - October 2022
Agile Team Leader
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Project management and LMS administration for virtual learning needs of Bank business lines – Mortgage Servicing, Technology Operations Services, 24-Hour Banking, Equipment Finance, Corporate & Commercial Banking, Law, Strategy, Transformation & Corporate Affairs, and Diversity, Equity & Inclusion.
Subject Matter Expert
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Case management standards/best practices, ServiceNow, Deque University accessibility liaison.
Special Projects
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Developed and implemented CSOD LMS strategies and training delivery impacting 77,000+ end users across the Bank: New hire onboarding, orientation, and mentorship, DEI/accessibility, training remediation, third-party content access, virtual conferences, and CX software transitions.
Awards
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Gold Shield Award (2022)
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Silver Shield Award (2019)
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Bronze Shield Award (2020)
UNIVERSITY OF NORTHERN COLORADO
Adjunct Professor of Theatre in Film & Production Dramaturg
School of Theatre Arts & Dance
August 2005 - May 2019
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Productions: The Tempest, Heartbreak House, Amadeus, The Merchant of Venice, Twelfth Night, or The Gunfight at the Illyria Corral, Queen Lear, Private Lives, Once in a Lifetime, Major Barbara, A Midsummer Night's Dream, and The Imaginary Invalid.
SIGMA-ALDRICH/MILLIPORESIGMA
Learning Management System Administrator
Environmental Health & Safety Division
March 2015 - April 2017
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Coordinated and maintained e-learnings, live instructor-led trainings, and corporate meetings for global audience of 27,000+ users, assisted conversion of Sigma legacy LMS content (SAP SuccessFactors) to Merck KGaA MyLearning platform, and managed all aspects of Leading Safety Excellence Workshop (impacting 3,000+ EHS managers worldwide over the course of 12 months).
ARKANSAS REPERTORY THEATRE
Content Creator, Educational Outreach and Marketing
November 2013 - February 2018
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Created online and print content related to the 2013-2019 production seasons for educational study guides, email marketing, season brochures, and company website.
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Study Guides: Les Misérables, Memphis, Wait Until Dark, Elf, The Whipping Man, Mary Poppins, The Little Mermaid, Peter and the Starcatcher, The Bridges of Madison County, Spamalot, The Crucible, A Christmas Story, The Heart is a Lonely Hunter, The School of Lies, The Gift of the Magi, The Call, and Mamma Mia!
UNIVERSITY OF ARKANSAS AT LITTLE ROCK
Visiting Assistant Professor of Theatre Arts
August 2013 - May 2014
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Courses: Theatre History I & II, Introduction to Theatre and Dance, and Theatre Production.
TARRANT COUNTY COLLEGE - NORTHEAST CAMPUS
Adjunct Professor of Musical Theatre
January 2013 - May 2013
MOUNTAIN VIEW COLLEGE
Adjunct Professor of Humanities, English Composition, and Theatre
August 2012 - May 2013
ALABAMA SHAKESPEARE FESTIVAL
Dramaturg
Southern Writers' Project
May 2012 - May 2013
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Productions: Concessions and Alabama Story.
NOKIA
Communications Specialist
North American Community Involvement Division
November 2006 - July 2008
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Curated online and print content for internal and external communications in support of CI programs throughout North America (US, Canada, and Mexico): Charitable giving, employee volunteerism, matching gifts, education/youth development, and special event coordination.
SUNY COLLEGE AT ONEONTA
Lecturer of Theatre
August 2004 - May 2005
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Courses: Theatre History I & II, Play Analysis for the Stage, Acting I, Theatre Production, and Theatre Appreciation.
TENNESSEE REPERTORY THEATRE
Production Dramaturg/Playwright
July 1999 - May 2004
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Productions: Cyrano de Bergerac, Romeo and Juliet, A Streetcar Named Desire, The Taming of the Shrew, Dracula: The Case of the Silver Scream, Who's Afraid of Viriginia Woolf?, and The Diary of Anne Frank.
ST. LOUIS COMMUNITY COLLEGE - MERAMEC
Instructor of Theatre
August 2001 - May 2002
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Courses: Introduction to Theatre.
CERTIFICATIONS
CORNERSTONE ONDEMAND (CSOD)
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Core CSX Specialist, 2023
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Learning CSX Specialist, 2023
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Learning CSX Expert, 2023
GOOGLE/COURSERA
IE UNIVERSITY/COURSERA
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The Journey to Diversity, Inclusion and Belonging Specialization, In Progress
DEQUE UNIVERSITY
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Accessibility Fundamentals - Disabilities, Guidelines, and Laws, 2022
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Overview of the ADA: Basic Concepts, 2022
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Section 508: Fundamentals of the Law and Technical Standards, 2022
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Basic Web and Document Accessibility for Content Contributors, 2022
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Designing an Accessible User Experience, 2022
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Accessibility Program Management, 2022
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Customer Service for People with Disabilities, 2022
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Serving Customers with Disabilities, 2022
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Disability Etiquette Basics, 2022
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Effective Communication, Part 1: Communicating in Person, 2022
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Effective Communication, Part 2: Remote Communication, 2022