MAXIMUS

Learning Management System Architect/Senior Specialist

Human Resources/Learning & Organizational Development

October 2022 - November 2023

Certified CSOD System and Learning Administrator

• Developed and implemented system-wide strategy and functionality/design solutions in support of corporate Shared Learning Model for global instance of Cornerstone OnDemand LMS (myLearning), including management of Skillsoft/Percipio content and integration, serving 57,000+ end users and an international network of 300+ LMS administrators, in accordance with industry/vendor/ enterprise standards.

• Audited and standardized security roles, naming conventions, email administration, organizational unit hierarchy, learning administrator training processes, support case management, and migration of corporate Business Unit/project learning content and training frameworks.

myLearning Governance Board

• Developed, documented, and implemented strategic plan for enterprise LMS optimization and learning technology standards/best practices.

Special Projects

• Human Resources Onboarding, HR Spotlights, The Corner Stone global LMS administrator engagement initiative, PRISM LGBTQIA+ Employee Resource Group Launch Steering Committee.

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U.S. BANK

Senior Learning & Performance Support Analyst

Human Resources/Global Learning Services

September  2017 - October 2022

Agile Team Leader

• Project management and LMS administration for virtual learning needs of Bank business lines – Mortgage Servicing, Technology Operations Services, 24-Hour Banking, Equipment Finance, Corporate & Commercial Banking, Law, Strategy, Transformation & Corporate Affairs, and Diversity, Equity & Inclusion. 

Subject Matter Expert

• Case management standards/best practices, ServiceNow, Deque University accessibility liaison.

Special Projects

• Developed and implemented CSOD LMS strategies and training delivery impacting 77,000+ end users across the Bank: New hire onboarding, orientation, and mentorship, DEI/accessibility, training remediation, third-party content access, virtual conferences, and CX software transitions. 

Awards​

• Gold Shield Award (2022)

• Silver Shield Award (2019)

• Bronze Shield Award (2020)

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UNIVERSITY OF NORTHERN COLORADO

Adjunct Professor of Theatre in Film & Production Dramaturg

School of Theatre Arts & Dance

August 2005 - May 2019​

• Productions: The Tempest, Heartbreak House, Amadeus, The Merchant of Venice, Twelfth Night, or The Gunfight at the Illyria Corral, Queen Lear, Private Lives, Once in a Lifetime, Major Barbara, A Midsummer Night's Dream, and The Imaginary Invalid.

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SIGMA-ALDRICH/MILLIPORESIGMA

Learning Management System Administrator

Environmental Health & Safety Division

March 2015 - April 2017

• Coordinated and maintained e-learnings, live instructor-led trainings, and corporate meetings for global audience of 27,000+ users, assisted conversion of Sigma legacy LMS content (SAP SuccessFactors) to Merck KGaA MyLearning platform, and managed all aspects of Leading Safety Excellence Workshop (impacting 3,000+ EHS managers worldwide over the course of 12 months).

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ARKANSAS REPERTORY THEATRE

Content Creator, Educational Outreach and Marketing

November 2013 - February 2018

• Created online and print content related to the 2013-2019 production seasons for educational study guides, email marketing, season brochures, and company website.

• Study Guides: Les Misérables, Memphis, Wait Until Dark, Elf, The Whipping Man, Mary Poppins, The Little Mermaid, Peter and the Starcatcher, The Bridges of Madison County, Spamalot, The Crucible, A Christmas Story, The Heart is a Lonely Hunter, The School of Lies, The Gift of the Magi, The Call, and Mamma Mia!

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UNIVERSITY OF ARKANSAS AT LITTLE ROCK

Visiting Assistant Professor of Theatre Arts

August 2013 - May 2014​

• Courses: Theatre History I & II, Introduction to Theatre and Dance, and Theatre Production.

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TARRANT COUNTY COLLEGE - NORTHEAST CAMPUS

Adjunct Professor of Musical Theatre

January 2013 - May 2013

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MOUNTAIN VIEW COLLEGE

Adjunct Professor of Humanities, English Composition, and Theatre

August 2012 - May 2013​

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ALABAMA SHAKESPEARE FESTIVAL

Dramaturg

Southern Writers' Project

May 2012 - May 2013

• Productions: Concessions and Alabama Story.

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NOKIA

Communications Specialist

North American Community Involvement Division

November 2006 - July 2008

• Curated online and print content for internal and external communications in support of CI programs throughout North America (US, Canada, and Mexico): Charitable giving, employee volunteerism, matching gifts, education/youth development, and special event coordination.

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SUNY COLLEGE AT ONEONTA

Lecturer of Theatre

August 2004 - May 2005

• Courses: Theatre History I & II, Play Analysis for the Stage, Acting I, Theatre Production, and Theatre Appreciation.

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TENNESSEE REPERTORY THEATRE

Production Dramaturg/Playwright

July 1999 - May 2004

• Productions: Cyrano de Bergerac, Romeo and Juliet, A Streetcar Named Desire, The Taming of the Shrew, Dracula: The Case of the Silver Scream, Who's Afraid of Viriginia Woolf?, and The Diary of Anne Frank.

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ST. LOUIS COMMUNITY COLLEGE - MERAMEC

Instructor of Theatre

August 2001 - May 2002

• Courses: Introduction to Theatre.