LEARNING TECHNOLOGY

"ALIGNING TRAINING EXPECTATIONS WITH SYSTEM FUNCTIONALITY"

Since 2015, I have worked as a Learning Management System administrator and analyst, focused primarily on the Core and Learning modules of Cornerstone OnDemand (CSOD), serving five years in a Senior LMS Administration role at US Bank and over one year as the LMS Architect at Maximus.

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I regard myself as the chief advocate and ambassador for the systems I manage, and I take great pride in making lifelong learning an accessible, relevant, and enjoyable goal for employees of all levels. Learning technology is a dynamic, ever-evolving field that requires a singular dedication to risk mitigation and change management. Safeguarding the systems in my care necessitates consistent reskilling/upskilling and knowledge sharing through initiatives such as interactive Office Hours, robust administrator training, and developing documentation such as Standard Operating Procedures and Job Aids.

I also specialize in utilizing technology to empower employees as they embark upon individualized learning, professional development, and performance journeys, as well as providing organizations with the tools they need to create progressive models for talent development that create future opportunities and promote collective growth.

My role at Maximus combined system and learning administration and allowed me to drive employee engagement and optimize and innovate our global LMS. 

Past LMS Administration projects include:

• Auditing and reconfiguring standardized Security Roles, Permissions, and Constraints and Email Administration

• Developing a library of Standard Operating Procedures (SOPs) and Job Aids

• Migrating project training teams from external learning platform licenses to our instance of CSOD

• Building administrator engagement through regular Office Hours and monthly community meetings

• Designing a new Welcome Page and other internal custom pages, including an External Learning Auditor Portal and a page of curated Skillsoft/Percipio content

• Developing opportunities for marketing curated learning content

• Updating learning administrator training

• Troubleshooting issues for internal LMS administration community

• Serving as a technology liaison for digital accessibility training programs

• Subject Matter Expert (SME) for case management

• Program management for global Leading Safety Excellence Workshop for EHS managers

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I have presented several times during CSOD user group meetings, including serving as an invited panelist at Connect Live Chicago in November 2023.